Payment Policy
At Pink-Baby we aim to make paying as easy and secure as possible. This Payment Policy explains which payment methods we accept, how payments are processed, and what happens in the case of unpaid or incorrect transactions. This policy is aligned with applicable UK laws and works alongside our Shipping and Returns Policies.
1 Accepted payment methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
- Shop pay
All payments are processed in GBP (£). Full payment must be made at the time the order is placed.
2 Payment security
Your payment security is our highest priority. Our website uses a secure SSL connection (HTTPS) to encrypt personal and payment information.
- Transactions are processed through certified payment providers that meet high security standards.
- We do not store full card or bank details.
- Each transaction may be checked for potential fraud or misuse. If needed, we may request additional verification.
3 Payment process and order confirmation
Once your order and payment are completed, you will receive an order confirmation and a digital invoice by email.
- Please review your confirmation carefully and contact us immediately if anything is incorrect.
- Orders are only processed after payment has been successfully received (see our Shipping Policy for processing times).
4 Failed payments or chargebacks
If a payment is declined, fails, or is later reversed (for example, through an unfounded chargeback), we reserve the right to cancel the order.
- Any costs resulting from unfounded chargebacks may be charged to the customer.
- If there is a payment issue, we will contact you to resolve it together.
5 Refunds
For returned items, we will refund the purchase amount (including the original standard shipping costs) within 14 days using the same payment method used for the purchase.
- Please see our Returns Policy for conditions and exceptions.
- We do not charge administration or processing fees for refunds.
6 Errors or fraud
If we suspect fraud or misuse, we may temporarily suspend the transaction and contact you for verification.
If fraudulent activity is confirmed, we reserve the right to cancel the order and, where necessary, report the matter to the appropriate authorities.
7 Contact details
For questions about payments or this policy, you can contact our customer service team.
Website name: Pink-baby
Company name: Ravoro Limited
Address: Flat B01, 2/F, Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Hong Kong
Business Registration Number: 75901796
Email: info@pink-baby.com
Contact form: Customer Service page
Customer Service opening hours
- Monday to Friday: 09:00 to 17:00
- Saturday and Sunday: 12:00 to 16:00
Time zone: UK time (GMT / BST)
We aim to reply within 1 business day.